SRA Management course stage 2

This course provides the opportunity to explore in greater depth three key areas in effective law firm management and provides practical and effective suggestions and solutions.

The course also provides guidance on compliance with Rule 5 of the Code of Conduct 2007. (As amended 31 March 2009)

This course covers:

Seeing your firm through your clients’ eyes

Business development - securing the future of your firm

  • what is the 'product' you offer?
  • how strong is your brand?
  • communicating the brand internally in order to ensure an effective external communication
  • how do you differentiate yourself in the market place?
  • effective techniques for promoting your practice - 'standing out from the crowd'
  • effective marketing is not expensive – tips and tools

Effective leadership and management

  • effective leadership in both good and lean times
  • leadership models
  • motivating and empowering your team
  • delegation and feedback
  • coaching for success

Achieving and delivering outstanding client service

  • what are the key ingredients in delivering outstanding client service?
  • what does 'going the extra mile' mean in practical terms?
  • developing a pro-active relationship
  • 'trusted advisor' - how to achieve and deliver this goal
What does your fee include?
  • Coffee & Danish on arrival
  • 2 course buffet lunch
  • Delegate Stationary
  • printed certificate
  • Refreshments on tap all day
On successful completion each candidate will receive a course certificate.