Level 2 Award in Conflict Resolution and Personal Safety (CIEH)

Keep your staff safe and Keep your customers

This one-day exciting course is designed to assist candidates to deal with the increasing threat of violence in the workplace and provides lots of useful tips and advice on how to protect personal safety and deal with difficult situations. Reducing conflict with customers, the public and suppliers and colleagues supports the organisation and its members and also increases customer loyalty.

This Course covers:

  • The negative effects of violence in the workplace
  • Factors contributing to a confrontational situation
  • The law and conflict
  • Reviewing the working environment to identify personal safety risks
  • The importance of procedures to minimise the risk of conflict
  • Resolving confrontational situations
  • Personal safety
  • Common threats in the workplace
  • Establishing a personal safety zone
  • Protecting personal safety
What does your fee include?
  • registration
  • course handbook
  • printed certificate
  • light buffet lunch
  • refreshments
On successful completion each candidate will receive a course certificate.